We are committed to providing prompt and effective resolution of your concerns. Our structured, multi-level redressal system ensures every grievance is addressed fairly and transparently.
Lodge your complaint directly via any of the modes below.
If you do not receive a satisfactory response at Level 1 within 15 days, contact the Grievance Redressal Officer.
If unsatisfied with the resolution or if the complaint is not redressed within 30 days, you may appeal to the Reserve Bank of India under the Integrated Ombudsman Scheme, 2021.
14448
8:00 AM – 10:00 PM · Mon–Sat (except national holidays)
| Level | Details | |
|---|---|---|
| Level I |
Call us on +91-88883 22888 from Monday to Friday (except public holidays) between 10:00 AM to 6:00 PM, or email to hello@spinnycapital.com, or write a letter addressed to: Spinny Capital Private Limited 7th floor, Tower-A, Capital Business Park, Sector-48, Sohna Road, Gurgaon, Haryana – 122018. |
|
| Level II |
If you have not received a satisfactory response for your grievance within 7 days, please reach out to our Principal Officer: Name of the Principal Officer: Atishay Jain Address: 7th floor, Tower-A, Capital Business Park, Sector-48, Sohna Road, Gurgaon, Haryana – 122018 Tel/Mobile: 8171867783 E-mail ID: atishay.jain@spinnycapital.com |
|
| Level III |
If you have not received a satisfactory response for your grievance within 10 days, please reach out to our Grievance Redressal Officer: Name of the Grievance Redressal Officer: Deepika Bhatt Address: 7th floor, Tower-A, Capital Business Park, Sector-48, Sohna Road, Gurgaon, Haryana – 122018 Tel/Mobile: 9289964226 E-mail ID: grievance@spinnycapital.com / pno@spinnycapital.com |
|
| Level IV |
Complaints pertaining to Loans availed from Company RBI (in case delayed or no response) |
In case your grievance is not addressed within one month of registering with us, you may approach the Reserve Bank of India at the address given below: Website: https://cms.rbi.org.in Mail to: CRPC@rbi.org.in Write to: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160 017 Toll Free No.: 14448 (8:00 AM to 10:00 PM), Monday to Saturday (except on National holidays) |
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Complaints pertaining to Insurance – Corporate Agency Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India (IRDAI) |
General Manager: Insurance Regulatory and Development Authority of India (IRDAI), Policyholder’s Protection & Grievance Redressal Department – Grievance Redressal Cell. Address: Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032. Email: complaints@irdai.gov.in Online Portal: Bima Bharosa system – IRDAI Portal, https://bimabharosa.irdai.gov.in/ Contact: Toll Free No. 155255 or 1800 4254 732 |
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| Level V | Insurance Ombudsman |
In case the customer is not happy with the resolution provided, he/she may approach the Insurance Ombudsman as below: Shri Mukhmeet Singh Bhatia Insurance Ombudsman Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011 – 46013992 / 23213504 / 23232481 Email: oio.delhi@cioins.co.in |
